General Conditions of Maritime Passenger Transport in Collective Regime

The present General Conditions of Maritime Transport are publicly available for consultation prior to ticket reservation and purchase, both in paper format at all official sales points of the Carrier and in digital format on the Company's website(https://www.crucerosmargarita.com/).).

1. DEFINITIONS

• "Carrier" refers to the company  CRUCEROS MARGARITA S.L.which provides passenger transport services with its vessels under any operational and/or management regime.
• "Maritime excursion" refers, as an exclusively commercial concept, to the regular passenger transport service by maritime routes in accordance with the Maritime Transport Law of the Balearic Government. This service is associated with passenger ships departing from a port and, after following a predetermined fare,  itinerary, and destination set by the carrier or shipowner, returning to the port within a maximum of 12 hours. Intermediate stops are allowed, but all passengers must complete the entire pre-established route defined by the company.
• "Vessel"  refers to the ship used for maritime or inland navigation, classified as a passenger vessel in category 2.
• "Passenger contract" refers to the maritime transport agreement between the carrier and a passenger for the provision of one or more transport services on regular or non-regular lines.
• "Ticket" or "boarding pass" refers to the document duly issued by the carrier as proof of the concluded maritime transport contract.

2. APPLICABLE LAW AND LIABILITY REGIME

This passenger transport contract for maritime excursions is governed by Spanish law, EU regulations, and international conventions to which Spain is a party. Specifically, Law 14/2014, of July 24, on Maritime Navigation, applies and is considered part of this passenger contract.

3. PASSENGER CONTRACT AND TICKET

Through the passenger contract, documented by the issuance of the corresponding ticket and/or boarding pass, the carrier agrees, in exchange for a fare, to transport the passenger and, if applicable, their luggage on the corresponding line.

The ticket is personal and non-transferable and may be issued in electronic format. The contract is considered finalized only upon full prior payment of the ticket duly issued by the carrier. The passenger is understood to have expressly accepted all terms and conditions upon using the ticket as proof of transport. If the passenger fails to appear for boarding at least 30 minutes prior to the scheduled departure time, it will be understood that they forfeit their right to board, and their seat may be reassigned to another passenger.

Only individuals with a valid ticket and/or boarding pass for the specified date, time, and route will be allowed to board. The carrier is not responsible for the loss of the ticket or boarding pass, and passengers must retain these documents throughout the journey. For any claims, a copy of the ticket and boarding pass must be presented; otherwise, the claim will not be processed.

The carrier offers transport subject to general, promotional, and/or special fares, duly published at official sales points and on the company's website. The carrier reserves the right to modify these fares and schedules without prior notice.

The carrier is not responsible for the loss or theft of personal belongings or hand luggage and reserves the right to deny boarding or disembarkation depending on the passenger's condition. Complaint and suggestion forms are available at all departure and arrival points on board the vessel.

Complaint and suggestion forms are available at all departure and arrival points on board the vessel.

4. TIMETABLES, ROUTE, BOARDING, AND CANCELLATIONS

The timetables for each maritime excursion are predetermined and publicly available for consultation in paper format at official sales points and in digital format on the carrier's website ((https://www.crucerosmargarita.com/).).

The carrier reserves the right to modify announced timetables or suspend and cancel transport for safety, organizational, weather-related, or force majeure reasons.

A "boarding deadline" of at least 30 minutes before departure will be established, after which boarding will be denied. The carrier declines all responsibility for denied boarding to passengers who fail to present themselves on time.

The carrier has the freedom to execute the transport following the route and itinerary it deems most appropriate.

Cancellation conditions for passengers:

• At least 48 hours before departure: No penalty, full refund.
• Less than 48 hours before departure or without notice: Total loss of the paid amount.

5. DISCIPLINE ON BOARD

The captain holds command of the vessel and has the authority to take all necessary measures to maintain order and ensure safety on board. Passengers must comply with the captain's instructions, without prejudice to their right to file complaints once the vessel has reached port.

Passengers must remain seated throughout the journey in their assigned seats and are not permitted to extend their hands, arms, or any body part outside the vessel. Boarding or disembarkation is only allowed when authorized by the crew. It is strictly forbidden to jump into the sea from the vessel due to the danger posed by the propellers, even when the vessel is docked at the port.

It is strictly forbidden to jump into the sea from the vessel due to the danger posed by the propellers, even when the vessel is docked at the port.

For passenger safety, the vessel is equipped with CCTV cameras that record all boarding, navigation, and disembarkation activities. These recordings will be stored for the legally authorized period, and passengers consent to being recorded for safety purposes. These recordings may be made available to State Control, Inspection, and  Security Services if requested.

6. MAIN SERVICE, ANCILLARY SERVICES, AND TAX REGIME

In accordance with Law 37/1992, of December 28, on Value Added Tax (VAT), passenger maritime transport services are subject to the current reduced VAT rate of 10%. Ancillary services provided on board, such as refreshments, are taxed together with the main transport service.

7. JURISDICTION

Disputes arising from the interpretation, application, or execution of the transport contract will fall under the jurisdiction of the Commercial Courts of Palma de Mallorca, without prejudice to the consumer's right to resort to alternative dispute resolution mechanisms in consumer matters.